Official Data Protection Documents

Privacy Policy tpower1

Tpower1 is fully committed to protecting the privacy and data security of every member. This page clearly explains how we collect, use, store, and safeguard your information.

Updated: 1 January 2026  |  Applicable across Malaysia
Data Protection Level
Data Encryption256-bit
Account SecurityHigh
KYC ProtectionFull
24/7 MonitoringActive

Commitment Privacy We

Your personal data is more than just information — it is the trust you place in us. We take that trust seriously.

256-Bit SSL Encryption

All data transmitted between your device and tpower1 servers is protected with 256-bit SSL encryption — the same security technology used by leading financial institutions worldwide.

Secure Data Storage

Your personal information is stored on servers protected by multiple layers of security, including industry-grade firewalls, strict access controls, and regularly encrypted data backups.

No Sharing Without Consent

Tpower1 will not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your privacy is your right, not a commodity.

Member Data Control

You have the full right to access, correct, or request deletion of your personal data at any time through your account settings or by contacting our support team.

Secure & Confidential KYC

Identity verification documents submitted for the KYC process are handled with the highest level of security. These documents are only accessible by authorised personnel and are not retained longer than necessary.

Immediate Breach Notification

In the event of any data breach that may affect your information, tpower1 will notify affected members within 72 hours, in line with international data protection best practices.

Important Note: This Privacy Policy explains how tpower1 handles the personal data of its members. By using our platform, you acknowledge that you have read and understood this policy. If you disagree with any part of this policy, please discontinue use of the platform.

1 Information We Collect

Tpower1 collects various types of information necessary to provide a safe, efficient, and personalised service to every member. This information is collected transparently and solely for the purposes stated in this policy.

Identity Information

Full name, date of birth, identification card or passport number, gender, and nationality. This information is collected during registration and the KYC process.

Contact Information

Email address, phone number, and mailing address. Used for account communications, transaction notifications, and customer support.

Financial Information

Bank account details, account holder name, and eWallet information for processing deposits and withdrawals. Full card or account numbers are not stored on our servers.

Technical & Usage Data

IP address, device type, operating system, web browser, pages visited, and session duration. Used to improve platform performance and detect suspicious activity.

Game Activity Data

Betting records, game history, total deposits and withdrawals, and gameplay patterns. Used to ensure fair play and detect potential problem gambling.

2 How We Use Your Information

Each type of information we collect has a clear purpose and will not be used beyond the stated scope without your consent. The following are the primary purposes for data use:

  • Account Management — registration, identity verification, and day-to-day account management
  • Transaction Processing — process deposits, withdrawals, and all financial transactions securely
  • Platform Security — detect and prevent fraud, money laundering, and suspicious activity
  • Customer Support — helps resolve enquiries, complaints, and technical issues
  • Legal Compliance — fulfil legal obligations and applicable regulatory requirements
  • Service Improvement — analyse usage patterns to improve the platform experience
  • Account-Related Communications — transaction notifications, security updates, and promotional information (can be unsubscribed)

3 Sharing Information with Third Parties

Tpower1 takes seriously the trust members place in us when sharing their personal information. We do not sell or transfer your data to third parties for commercial gain. However, there are certain situations where sharing information is necessary:

  • Payment Providers — details required to process transactions via DuitNow, FPX, and eWallets are shared with the relevant payment providers strictly on a technical-necessity basis
  • Game Providers — player ID and session information required to deliver the gaming experience by providers such as Pragmatic Play and PG Soft
  • Statutory Authorities — information required by law, court order, or legitimate regulatory authorities
  • Security Services — data required by the third-party fraud detection and risk assessment systems we use

All third parties we work with are bound by strict confidentiality agreements and may only use your data for the purposes specified in those agreements.

Our Guarantee: tpower1 will not sell, rent, or trade your personal data with advertisers, data brokers, or any third party unrelated to the delivery of our services to you.

4 Security and Data Protection

We continuously invest in security infrastructure to ensure your data remains protected at all times. The security measures we implement include:

  • 256-bit SSL encryption for all data communications between client and server
  • Passwords are stored using one-way hashing with cryptographic salt — we cannot read your password ourselves
  • Two-factor authentication (2FA) is available for all accounts as an added layer of security
  • A 24/7 monitoring system that detects unusual login patterns and transactions
  • Regular security audits by independent cybersecurity firms
  • Strict internal access controls — only authorised personnel may access sensitive member data
  • A tested incident response plan to ensure swift and effective management of data breaches

5 Cookies & Tracking Technologies

Tpower1 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and analyse how the platform is used. Types of cookies we use:

  • Essential Cookies — required for core platform functions such as login authentication and session security. Cannot be disabled.
  • Preference Cookies — save your personal preferences such as language and display theme for future visits.
  • Analytics Cookies — helps us understand how members use the platform so we can continually improve the user experience. Data is collected in aggregate and cannot identify individuals.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6 Data Retention Period

Tpower1 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements. General principles of our retention periods:

  • Active account data is retained for as long as your account remains active on the platform
  • Financial transaction records are stored for 7 years in accordance with applicable financial regulatory requirements
  • KYC documents are retained for the period required by anti-money laundering (AML) regulations
  • Technical logs and session data are stored for 90 days for security and debugging purposes
  • After account closure, data that is no longer required will be securely deleted within 90 days

7 Your Rights as a Member

As a tpower1 member, you have the following rights regarding the personal data we hold:

Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Correct inaccurate or outdated information in your account
Right to Erasure
Request deletion of data that is no longer needed, subject to legal requirements
Right to Object
Object to the processing of your data for direct marketing purposes at any time
Right to Portability
Request your data in a machine-readable format for transfer to another platform
Right to Restriction
Request restriction of data processing while a dispute or review is in progress

To exercise any of the rights above, contact the tpower1 support team via Live Chat on the platform. We will process your request within 30 working days.

8 Children's Privacy

The tpower1 platform is exclusively for users aged 18 years and above. We do not knowingly collect any personal information from individuals under the age of majority. If we discover that information from someone under 18 has been inadvertently collected, it will be deleted immediately and the account in question will be closed.

If you believe a minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.

9 Privacy Policy Amendments

Tpower1 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. The "Updated" date at the top of this page indicates when the latest revision was made.

For significant changes that affect how we use your data, we will notify members via email or in-platform notification at least 14 days before those changes take effect. Continued use of the platform after the notice period constitutes acceptance of the changes.

tpower1 Privacy Guarantee: We never sell your data. We do not use your data for third-party advertising. You always retain control over your personal information on our platform.
Active Security Features
  • 256-bit SSL active
  • 2FA verification available
  • Secure & confidential KYC
  • 24/7 Monitoring
  • Regular security audits
  • Data is never sold to third parties
Privacy Enquiries

Have questions about how we handle your data? Contact our support team 24/7.

View FAQ

FAQ About tpower1 Privacy

Absolutely not. tpower1 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data is only shared with payment providers and game suppliers directly involved in delivering our services to you, and only to the minimum extent necessary.

You may request data deletion by contacting the tpower1 support team via Live Chat and stating your request clearly. Please note that certain data such as financial transaction records may be required to be retained under legal obligations even after account closure. We will clearly inform you of which data can and cannot be deleted, and the reasons why.

Upon account closure, data no longer required for legal or legitimate business purposes will be securely deleted within 90 days. Financial and transaction records will be retained for 7 years in accordance with Malaysia's financial regulations. Retained data will not be used for any marketing purposes.

All payment information is transmitted over SSL 256-bit encrypted connections. Full bank account or card details are not stored on tpower1 servers — we only retain the information necessary to verify account holder identity for withdrawal security purposes. Our payment system complies with the latest industry security standards.

Yes, you can opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email, or through the notification settings in your tpower1 account. Please note that you will still receive important account-related emails such as transaction notifications and security updates — these cannot be unsubscribed as they are essential to your account security.
Your Data is Safe with tpower1

Play with Safe & Secure

Your privacy is protected, your data is secure, and your gaming experience is our priority. Register today and discover the difference of a platform that truly cares about its members.

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